Terms and conditions

These terms and conditions are automatically incorporated with every booking and will be deemed to be accepted by all customers when they confirm the booking either by telephone or email.

When it comes for parking the responsibility should be yours. If there are restrictions (red routes, yellow lines, residents only etc) a permit must be provided from the local council and so on … If there is no parking pre-arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however we will not park illegally and the driver may have to leave if legal parking is not provided.

Postponement or Cancellation:
In case of postponing or canceling your removal up to 24 hours before the booking time, you won’t have to pay any charges. If you postpone or cancel within the 24 hours before booking time, you will be charged. We reserve the right to cancel or change dates and times.

Congestion & Toll Charges:
There will be an extra charge of £11.50 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)

All goods are insured in the van for up to £25,000 and we are not liable for the first £100.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required.

Arrival / Delivery Times:
Our arrival times are estimated and in case of delaying we will contact the customer.

We do not take responsibility for delays to pick-up/delivery times due to busy traffic, bad weather etc.

Your packing Responsibilities:
We do not take the responsability for damaged goods that have not been well packed or protected.

Staff Abuse:
Verbal or threatening behavior will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.